Identify and flag
Mark cases where a customer shows signs of vulnerability, so they get the attention they need.
Review & oversight
Extra care, on the record.
Flag and route cases involving vulnerable customers for closer review, and evidence the extra care you took.
What it does.
Closer review
Route flagged cases to more experienced reviewers, with additional checks applied.
Evidenced care
A record of how vulnerability was identified and handled, ready for a Consumer Duty review.
Why it matters
A standing regulator priority. Fair treatment of vulnerable customers is a constant FCA focus and a core part of Consumer Duty. Bedrock makes the extra care visible and provable.