Review & oversight
Human oversight on every recommendation.
Review is where oversight happens.
Review is the workflow between advice and the client. Every recommendation is routed to the right qualified reviewer, a compliance officer, a CF30 holder or another authorised individual, before it can be delivered.
The reviewer reads the case, works through a structured checklist, and makes a decision: approve, ask for changes, or reject. Every step is recorded, so the review itself becomes evidence.
How a review works.
Advice comes in
A recommendation is submitted, by an adviser or straight from your AI. The case, the client reference, the inputs it was built on, and what any AI contributed are all captured automatically.
Queued with a deadline
The case enters the queue with a turnaround target, enforced from the moment it arrives, not when someone picks it up.
Routed to a reviewer
The right reviewer is assigned automatically, by availability and your routing rules. Higher-risk cases and vulnerable customers go to the right people.
Reviewed on the record
The reviewer reads the case, works through a structured checklist, and adds notes. Every step of the review is captured.
Decision made
Approve, request changes, or reject, with the reasoning attached. Nothing reaches the client without a decision.
Sealed as evidence
The recommendation, the reasoning behind it, the review, and the decision become a permanent record you can prove later.
Why human review matters.
AI can draft advice at scale, but it cannot take responsibility for it. The FCA holds your firm accountable for the suitability of advice under the Principles for Business and Consumer Duty, which means a qualified person has to stand behind it before it reaches the client.
The platform does not replace the reviewer. It gives them a structured, enforceable workflow so every case is read, every check is completed, and every decision is recorded. The human decides. The record proves it happened.
Built for reviewers.
Everything a reviewer needs to do their job thoroughly and on time.
Checklist-driven workflow
Structured checklists keep reviews consistent and stop items being overlooked.
Turnaround targets
A countdown on every case, with alerts before a deadline is missed.
Read confirmation
Confirmation that the whole case has been read before a decision can be submitted.
Case annotation
Inline notes on the parts of a case that need attention, kept on the record.
A full review trail
Every action and status change captured, and impossible to alter after the fact.
Built for firms.
Full visibility and control over your review pipeline.
Real-time case tracking
Follow every case from submission through to decision, on the dashboard or the API.
Turnaround enforcement
Cases approaching their deadline are escalated automatically.
Evidence on completion
A complete, verifiable record produced for every completed review, ready for a client or the FCA.
Webhook notifications
Real-time updates on review progress, completions, and escalations via configurable webhooks.
Governance features
The governance value of every review.
Beyond the day-to-day workflow, review carries the governance features an FCA-regulated firm needs on every case: vulnerable-customer routing to specialists, turnaround SLAs with automatic escalation, configurable checklists, and the evidence that powers explainability. Every action produces a permanent, provable record.
- Vulnerable-customer routing
- Review SLAs and escalation
- Configurable checklists
- Explainability evidence
Never miss a review deadline.
Make sure every piece of advice is seen by the right person before it reaches the client.