Capture the incident
Record what happened, when, and which advice was affected, in one place.
AI governance
When something goes wrong, be ready.
Log, manage and evidence advice incidents, so a problem is handled and documented rather than buried.
What it does.
Manage the response
Track the actions taken to contain and resolve an incident.
Evidence for the regulator
Produce a clear account of an incident and your response when it is asked for.
Why it matters
It is not if, but when. The FCA judges firms as much on how they handle problems as on whether they have them. A clear incident record turns a bad day into a demonstration of control.